Probeauty orders are processed Monday to Friday. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone, at which time you will have the option of choosing a different item or receiving a refund.
We aim to dispatch all orders the same day as ordered before 2.30pm. Any order after this cutoff time will be dispatched the next day. Delivery timeframe is 2-3 working days. Overnight, next day or Saturday delivery is available, please note a surcharge applies. All orders are shipped via traceable courier. For any Christchurch orders, we can also offer Sub 60 couriers, and again a surcharge will apply for this service.
Courier rates are calculated as below. All prices are listed in New Zealand Dollars. Please add on 2-3 days for Rural Deliveries.
List of Freight Charges
- All orders will incur a $5 packaging and handling fee
- All orders under $500 will be charged $10 per order for freight. (Partners in the 5* Spa receive freight free*)
- Overnight or next day delivery = $20 per order
- Saturday delivery surcharge = $10
- Sub 60 (Christchurch only) = $15*
Please provide us with a physical day time address where there will be someone present to sign for your item. Please note that we cannot deliver to P.O. Box addresses.
Our shipping rates are constantly under review and may be amended without notice. We will continue to endeavour to keep our shipping rates as reasonable as possible.
Estimated delivery times are to be used as a guide only. Probeauty cannot be held responsible for any delay caused by the courier company. Anyone at the delivery address who receives the goods shall be presumed by Probeauty to be authorised to receive the goods on your behalf. Delivery charges cover packaging, delivery and insurance.
* Conditions apply. Postage may be charged if it is an exceptionally large or heavy item. You will be notified if this is the case and asked if you would still like to complete your order with the specific cost. For any queries, please contact firstname.lastname@example.org.
PRICING, TAXES & DUTIES?
All prices are displayed in New Zealand Dollars (NZD) and are exclusive of GST until calculated at Checkout.