If for any reason you are not completely satisfied with your online purchase, please contact Probeauty within 7 days of receiving your goods. 

Please note that this offer does not apply to discounted items.

In order to return goods for an exchange or a refund, you must contact us within these periods to advise of your requirement.

Please note that after 7 days of receipt of goods all sales are final.

Returned goods must be unused, unopened and in original condition and packaging enclosed.

Download your returns form here. Simply complete the form and return with your goods. If you have any queries please contact: 

Please return via courier to:

15b Leslie Hills Drive
Christchurch 8011
New Zealand



If the returns information here is followed correctly, returns should be processed promptly. If it is not followed this may result in delays or non-processing of your return.

  • We cannot process your return until the goods are received into our Head Office.
  • We will advise you as soon as we have received your goods.
  • We reserve the right to deny a return, if the goods returned do not meet our return policy requirements.
  • Shipping costs back to Probeauty are the responsibility of the customer unless the returned goods are faulty.
  • Returns on discounted or sale items will be approved at Probeauty's discretion and are not guaranteed.
  • The original invoice number must be quoted.
  • All returns are subject to a restocking fee. Such fees may be up to 15% and levied at Probeauty’s absolute discretion.



Please remember that refunds will only be authorised if you make contact within 7 days of receiving your goods. Returns are credited in the same manner in which they were originally paid. (Please note: your original postage and/or import duty, customs fees and local sales taxes (levies) charged are not refundable).



If you would like to return a faulty item, follow the standard returns procedure. It is at the discretion of Probeauty to determine fault. Items that are damaged as a result of wear and tear are not considered to be faulty. Upon accepting the fault of the product, we firstly have the option to repair the faulty item or replace it for the same product in the same size. If we cannot repair or fulfil with a replacement, you will receive a credit or refund including your original postage charges. 



Probeauty cannot be held responsible for reimbursement or compensation for lost packages sent to us. We suggest you insure and/or track your return package.